Responsible Gaming
Introduction
At Crosstree Byfield, we believe that online casino gaming should be enjoyed as entertainment only. Gambling should never be seen as a way to earn money, solve financial problems, or escape from difficulties. If you're gambling to make money or as a coping mechanism, it's time to seek help. Please gamble responsibly and within your means.
Age Verification
Online gambling in the UK is only legal for individuals aged 18 years and over. We are committed to preventing underage gambling. If you are under 18, you must not use our services. By accessing this website, you confirm that you are at least 18 years old and meet all legal requirements to gamble in your jurisdiction.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, please seek help immediately:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essentials (rent, bills, food)
- Hiding gambling activity or lying about the amount spent
- Feeling anxious, irritable, or restless when not gambling
- Needing to gamble with increasing amounts to achieve the same excitement
- Unsuccessful attempts to cut back or stop gambling
- Neglecting work, school, family, or social commitments
- Borrowing money to fund gambling
- Experiencing relationship problems due to gambling
- Using gambling to escape problems or negative emotions
Self-Help Tools
Most responsible gaming operators offer tools to help you maintain control. These may include:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a limit on how much you're willing to lose
- Reality Checks: Receive pop-up reminders of how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account Closure: Close your account if you wish to stop gambling entirely
We encourage you to use these tools as part of your responsible gaming strategy.
Support Organizations
If you're struggling with problem gambling, professional help is available. Please reach out to one of these trusted organisations:
United Kingdom
- GamCare – Free confidential support and counselling
www.gamcare.org.uk
Helpline: 0808 8020 133 (free, 24/7) - GamStop – National self-exclusion scheme
www.gamstop.co.uk
Self-exclude from all participating UK-licensed operators - Gamblers Anonymous – Peer support meetings
www.gamblersanonymous.org.uk
International Support
- Australia – Gambling Help Online
www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
www.responsiblegambling.org - United States – National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone Counselling: 0800 1372700 (free, confidential)
Our Commitment
Crosstree Byfield is committed to promoting responsible gaming. We support player protection measures, comply with all UK gambling regulations, and encourage all our users to gamble responsibly. If you need assistance, we're here to help direct you to the appropriate resources.
Call to Action
If you think you have a problem with gambling, please seek help today. It's never too late to take control. Contact one of the support organisations listed above – they are confidential, free, and available to help you.